Review the cancellation and late-arrival terms displayed for the particular merchant and service. Where no cancellation fee or deposit is disclosed and accepted, this policy does not create one.
Use the available cancellation or rescheduling action in your booking details. If the action is unavailable or the appointment is near, contact the merchant directly and use GoNow support if assistance is needed.
A change is only effective when reflected in the booking status or confirmed through the applicable process. A rescheduled appointment depends on current availability and may have a different price.
Tell the merchant promptly if you will be late. The merchant may need to shorten, move or decline a service according to its disclosed policy and practical availability, subject to applicable law.
GoNow does not impose an automatic platform-wide late or no-show charge under this policy. Any applicable charge must have been clearly disclosed and lawfully agreed.
For bookings paid directly to a merchant, the merchant receives the payment and handles any refund of that payment. GoNow can help pass on a complaint but cannot reverse a cash payment or a transfer it did not process.
GoNow does not request an online deposit through an unsupported payment flow. Any future deposit requirement must identify the recipient and its refund terms before payment.
If a merchant cannot honor an appointment, contact the merchant about an alternative time or any money it received. Report unresolved issues to support@gonowspot.com with your booking reference, relevant dates and payment evidence if applicable. Do not email passwords or authentication codes.
This policy does not guarantee refunds, compensation or free repeat services. It does not limit any mandatory rights available under applicable law.
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