You can request deletion of your GoNow account and associated personal data.

Delete within GoNow

1. Sign in to your GoNow account.
2. Open Settings and select the account deletion option.
3. Read the confirmation information and complete the verification steps shown.
4. Confirm the deletion request.

Delete through the website

Visit https://gonowspot.com/account-deletion.

Enter the email address associated with your account and complete the email-code verification and confirmation process shown on the page. This lets you initiate deletion without reinstalling the app.

If you cannot access your account or complete verification, email support@gonowspot.com for assistance. We will verify ownership before taking action.

Before you confirm

Save any information you need and resolve outstanding appointments or contact the relevant merchant. Uninstalling the app does not delete your account.

If your account owns a business, contact support if the deletion flow requires business ownership to be transferred or the business relationship to be closed. We will help identify the steps needed to complete the request.

What happens to your data

• Account and profile: retained while your account is active to provide the service. Following verified deletion, account access is removed and personal information no longer needed is deleted or anonymized.
• Bookings and business records: relevant records may be retained where necessary to handle an outstanding appointment, a dispute, fraud prevention, or a legal recordkeeping requirement. We limit identifying information to what is necessary for that purpose.
• Reviews and uploaded content: deletion requests include a review of associated personal information and images. Content may be removed or anonymized where appropriate; records needed for a moderation dispute or legal claim may be retained for that purpose.
• Support tickets and ownership claims: retained as necessary to resolve the request, establish business authority, or handle associated disputes. Business correspondence may remain available to the business where necessary, with unnecessary personal details removed where appropriate.
• Security logs and analytics: kept for the period needed for security, troubleshooting and the stated measurement purpose. Aggregated information that no longer identifies an individual may be retained for statistical reporting.
• Files and backups: removal from active storage and expiry of backup copies may occur separately. Backup copies are restricted to recovery purposes and expire according to the applicable backup cycle and lawful retention requirements.

We assess deletion requests against the categories and purposes below. If information must be retained, we limit it to what is necessary for that purpose rather than keeping the full account indefinitely.

After deletion is completed, you lose access to the deleted account. Information required for the account is removed or anonymized according to the retention criteria described in our Privacy Policy. Some limited records may need to be retained for applicable legal obligations, fraud prevention, dispute handling or legitimate business record requirements.

We will not describe a request as fully completed if a required deletion step has failed. If a legal restriction prevents removal of particular information, we will explain the applicable limitation where permitted.

For questions, contact support@gonowspot.com. See also the Privacy Policy at https://gonowspot.com/privacy.

GoNow · Operated by FuzzyTech JSC · support@gonowspot.com