GoNow is operated by FuzzyTech JSC (“GoNow”, “we”, “us”). This policy explains how we handle personal information when you use our website, mobile apps and related services.

Contact us at support@gonowspot.com for privacy questions or requests.

Information we collect

Depending on how you use GoNow, we process:

• Account information, including your email address, profile details and phone number if provided. Authentication credentials are handled through our authentication provider; passwords are not shown to merchants.
• Booking information, including the business and services selected, appointment time, number of guests, booking status and information you choose to include in booking notes.
• Location information when you choose a location or use “My location”. We use coordinates to find nearby businesses and may send rounded coordinates to a location provider to obtain an area name.
• Reviews, ratings, optional review photos, merchant replies and reports.
• Support messages and attachments, and documents supplied for business ownership claims.
• Merchant account information, business details, membership permissions and activity needed to operate a business account.
• Technical information and operational records needed to run and protect the service, such as request timestamps, errors and security events.
• Optional analytics or advertising information only where the relevant tools are enabled and the required permission or consent has been obtained.

Avoid including medical information, identification documents or other sensitive information in public reviews or ordinary booking notes. Only provide verification evidence through the designated private claim or support flow.

Why we use information

We use information to authenticate users, provide bookings and account features, show nearby businesses, publish reviews you submit, help merchants manage appointments, respond to support requests, assess ownership claims, prevent abuse and meet applicable legal obligations.

Where the law requires a legal basis, we rely on the basis applicable to the activity, including providing a requested service, complying with law, legitimate interests where permitted, or your consent. Optional marketing and reminder choices can be withdrawn without deleting your account.

Who receives information

A merchant receives the booking and contact information needed to manage your appointment. Relevant merchant personnel may access it according to their permissions.

Public business listings, reviews, review photos and merchant replies can be visible to other people and search engines. Private claim evidence and support attachments are not intended as public content.

We use service providers for hosting, authentication, database and file storage, email delivery and, where enabled, location lookup and analytics. We may disclose information where required by law or reasonably necessary to address fraud, security incidents or legal claims.

Our providers may process information in countries other than your own. Where required, we use appropriate contractual or other lawful safeguards for international transfers. Contact support@gonowspot.com for information about the safeguards applicable to your data.

Website measurement and verification

GoNow supports Google Analytics 4 and the Google Ads base tag on its production website. Where enabled, these tools load only after you accept the corresponding analytics or advertising cookies. Current GA4 measurement is limited to page views with cleaned URLs. The current Ads integration does not configure conversion tracking, remarketing or Enhanced Conversions. These web tags are not installed on the Admin website or native mobile apps.

Search Console and Bing verification codes help verify website ownership; they are separate from optional tracking tags.

Location permissions, cookies and notifications

You may refuse device location permission and choose an area manually. Device permissions can be changed in your device or browser settings.

We use necessary storage or cookies for functions such as maintaining a session and remembering choices. Where optional analytics or advertising tools are active, we provide the choices required for those tools. Refusing optional tracking does not prevent basic account or booking use.

Notification permissions and reminder preferences can be changed through the available app and device settings. Service messages needed to handle an account or booking may be treated differently from marketing under applicable law.

How long we keep information

• Account and profile: retained while your account is active to provide the service. Following verified deletion, account access is removed and personal information no longer needed is deleted or anonymized.
• Bookings and business records: relevant records may be retained where necessary to handle an outstanding appointment, a dispute, fraud prevention, or a legal recordkeeping requirement. We limit identifying information to what is necessary for that purpose.
• Reviews and uploaded content: deletion requests include a review of associated personal information and images. Content may be removed or anonymized where appropriate; records needed for a moderation dispute or legal claim may be retained for that purpose.
• Support tickets and ownership claims: retained as necessary to resolve the request, establish business authority, or handle associated disputes. Business correspondence may remain available to the business where necessary, with unnecessary personal details removed where appropriate.
• Security logs and analytics: kept for the period needed for security, troubleshooting and the stated measurement purpose. Aggregated information that no longer identifies an individual may be retained for statistical reporting.
• Files and backups: removal from active storage and expiry of backup copies may occur separately. Backup copies are restricted to recovery purposes and expire according to the applicable backup cycle and lawful retention requirements.

We determine retention periods by the type of information, the service requested, whether your account is active, unresolved bookings or disputes, fraud and security risks, and applicable legal recordkeeping requirements. We do not apply one retention period to all information.

We retain information for the purposes described above and delete or anonymize it when no longer needed, subject to lawful retention requirements.

Retained information must be limited to what is necessary for its stated purpose. Deleting an account does not mean every backup copy is instantly rewritten; backup copies are subject to their recovery lifecycle and any applicable legal obligations.

Your choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability or withdrawal of consent, and may raise a complaint with the competent authority. Email support@gonowspot.com. We may need to verify your identity before acting.

To delete your account, use the deletion option in Settings or visit https://gonowspot.com/account-deletion. See the Account & Data Deletion page for the process and retention details.

Children

GoNow accounts are intended for people aged 18 or older. An adult may arrange an eligible service for a minor only where the merchant permits it and any required parental or guardian consent has been obtained. We do not knowingly offer independent accounts to children. Contact us if you believe a child has provided personal information without appropriate authorization.

Security and changes

We apply technical and organizational measures appropriate to the service. No system can guarantee absolute security.

We may update this policy. The effective date will change, and we will provide additional notice where required.

GoNow · Operated by FuzzyTech JSC · support@gonowspot.com